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Are You a Star at Work?

Alan M. Webber & Robert Kelley

How do you become a star at work? For more than a decade, Robert E. Kelley has tried to answer that question, conducting in-depth research at such companies as AT&T’s Bell Labs, 3M, and Hewlett-Packard. How do average performers differ from stars? Are stars just smarter? Or more self-confident? Or better at interpersonal and leadership skills? The answer, says Kelley, is none of the above: “It isn’t what stars have in their heads that makes them stand out. It’s how they use what they have.”

In How to Be a Star at Work: Nine Breakthrough Strategies You Need to Succeed (Times Books, 1998), Kelley details his research and offers a blueprint to help average performers lift themselves into the realm of the stars. “Most people know that they have a star within them,” he says, “but for some reason, it hasn’t clicked. They see other people getting ahead, people with roughly the same talent as they have – and these other people are on a faster track. Most people genuinely want to be more productive, do their best, and live up to their potential, but they don’t know how to do it.”

Kelley is a professor at Carnegie Mellon University’s Graduate School of Industrial Administration and the president of Consultants to Executives and Organizations Ltd. His previous books include The Gold-Collar Worker: Harnessing the Brainpower of the New Workforce (Addison-Wesley, 1985) and The Power of Followership: How to Create Leaders People Want to Follow and Followers Who Lead Themselves (Currency/Doubleday, 1992). Fast Company found Kelley at his home in Pittsburgh and asked him to describe what it takes to be a star at work.
Is your star on the back of your T-shirt?