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The Problem with Problems

BusinessWeek article:

“Deficit thinking” sees organizations focusing on what’s wrong and problems that need to be solved. In doing so, they often overlook real opportunities

By Fred Collopy

It is practically a mantra of modern management that the first task in dealing with a situation is to define the problem accurately. Only after managers have done that can they hope to get all team members “on the same page.” It’s widely felt that without agreement on the problem we will be unable to succeed.

But there are problems with the way managers and groups approach problems. The first is that we rush to identify the problem so that we can get on with the real work of solving it, which can lead down a costly or disruptive path. There is seldom a single correct formulation for the interesting issues that face managers. Yet the particular path chosen affects the solution produced.

For instance, for a time the downloading of music from the Internet was viewed as a problem of young people stealing from the music industry. Advertisements and lawsuits aimed at curbing the practice were not particularly effective. With the problem reframed as a channel management problem,iTunes provided a more satisfying result.

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Kurikulum MPPO

Kurikulum MPPO (Magister Perubahan dan Pengembangan Organisasi) terbagi menjadi 5 blok yang masing-masing fokus pada pencapaian kompetensi tertentu.